Privacy Policy

Stride Rent a Car
Operated by One Switch Rent-A-Car Houston LLC, doing business as Stride Rental Car IAH
Last updated: October 20, 2026

Stride Rent a Car, operated by One Switch Rent-A-Car Houston LLC, doing business as Stride Rental Car IAH (“Stride,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, request a quote, make a reservation, rent or operate one of our vehicles, communicate with us, or use our services.
This Privacy Policy applies to information collected through our website, reservation platform, rental locations, customer service channels, payment systems, vehicles, toll-processing systems, and related service providers.

Privacy at a glance

This notice covers this Houston website, customer inquiries, and, where applicable, the rental services you request from One Switch Rent-A-Car Houston LLC, doing business as Stride Rental Car IAH.

On this website: the contact and availability forms prepare drafts in your email application. Typing into a form does not submit it to us. We receive the inquiry only if you send the email. The website does not take payments, create a confirmed reservation, store SMS consent, or activate SMS or WhatsApp subscriptions.

For an inquiry, provide your name, contact details, travel dates and the information needed to answer your request. Do not include payment-card numbers, identification documents, tax identifiers or passwords in the inquiry form.

During an actual rental: the categories below apply only to information required or collected for the service, payment, verification, vehicle equipment or incident involved. The website forms do not collect all of these categories.

We use information for requested services and necessary operational communications. This messaging program does not include marketing. To ask about privacy, contact info@rentcar.rent.

1. Information We Collect

We may collect the following categories of information.

A. Personal and Contact Information

• First and last name;
• Date of birth;
• Residential, local, and billing address;
• Email address;
• Telephone number;
• Emergency contact information;
• Signature; and
• Language and communication preferences.

Stride provides vehicle rental services and does not ship physical merchandise. Vehicle pickup and return on this website are fixed to Houston International Airport (IAH), 3200 Greens Rd, Houston, TX 77032.

B. Driver and Identification Information

We may collect:

• Driver’s license number;
• Driver’s license issuing jurisdiction and expiration date;
• Copies or images of a driver’s license;
• Passport or other government-issued identification;
• International Driving Permit information;
• Driver eligibility and age-verification information;
• Airline itinerary or return-travel information when required; and
• Information used to verify identity or prevent fraud.

C. Reservation and Rental Information

We may collect:

• Reservation number;
• Pickup and return locations;
• Pickup and return dates and times;
• Vehicle category and assigned vehicle;
• Rental Agreement information;
• Authorized driver information;
• Rental history;
• Optional products, protections, and services selected;
• Mileage, fuel or battery level, vehicle condition, and inspection records; and
• Customer service communications, requests, and complaints.

D. Payment and Transaction Information

We may collect:

• Cardholder name;
• Billing address;
• Payment-card type;
• Partial or tokenized payment-card information;
• Payment authorizations;
• Security deposits and authorization holds;
• Charges, refunds, and chargeback information;
• Amounts owed or paid; and
• Tolls, citations, damages, fuel, charging, cleaning, smoking, late-return, and other rental-related charges.

Complete payment-card information may be collected and processed directly by our authorized payment processors.
Stride may not receive or retain the complete payment-card number or card security code after processing, except as permitted by applicable law, payment-card requirements, and our payment-processing arrangements.

E. Insurance, Accident, and Claims Information

We may collect:

• Insurance company and policy information;
• Proof of insurance;
• Accident and incident reports;
• Police reports;
• Damage photographs and inspection records;
• Witness and third-party information; and
• Claims, repairs, towing, vehicle recovery, and collection information.

F. Vehicle, GPS, and Telematics Information

Vehicles may contain GPS devices, telematics systems, toll transponders, event data recorders, diagnostic systems, cameras, or similar technology.
Depending on the vehicle and the installed systems, information collected may include:

• Vehicle location;
• Mileage and odometer information;
• Speed, acceleration, braking, and driving events;
• Fuel or battery level;
• Vehicle condition and diagnostic information;
• Collision or accident information;
• Date and time of vehicle use;
• Toll-road activity;
• Unauthorized movement;
• Suspected theft or tampering; and
• Use outside permitted geographic areas.

We may use vehicle and telematics information to:

• Locate, protect, or recover a vehicle;
• Respond to accidents, emergencies, theft, or suspected fraud;
• Verify mileage, tolls, vehicle use, pickup, or return;
• Enforce geographic and rental restrictions;
• Manage maintenance, safety, and vehicle availability;
• Investigate claims, damages, prohibited use, or violations of the Rental Agreement; and
• Protect Stride, its customers, vehicles, employees, service providers, and the public.

G. Website and Device Information

To deliver website content, the hosting infrastructure processes connection information such as IP address, requested resource, browser information and request time. Hosting and security providers may process technical logs under their own policies. This website's application code does not add analytics, advertising pixels, tracking cookies or browser storage.

The information you enter in a form stays in the page until your email application opens a draft; the website does not send it to an application server.

2. How We Collect Information

We may collect information:

• Directly from you;
• From an authorized driver or person making a reservation for you;
• From travel agencies, online travel agencies, brokers, affiliates, or booking platforms;
• From payment processors and financial institutions;
• From insurance companies, claims administrators, and roadside-assistance providers;
• From GPS, telematics, toll, maintenance, and fleet-management providers;
• From governmental agencies, law enforcement, courts, toll authorities, and citation-processing services;
• From fraud-prevention, identity-verification, and collection service providers; and
• From technical hosting requests and, where applicable, the reservation or rental systems used for the requested service.

3. How We Use Information

We may use personal information to:

• Provide quotes and process reservations;
• Prepare, administer, modify, and enforce Rental Agreements;
• Verify identity, age, driver eligibility, insurance, and payment authorization;
• Assign, exchange, maintain, and recover vehicles;
• Process payments, security deposits, authorization holds, refunds, tolls, citations, damages, and other authorized charges;
• Prevent fraud, theft, unauthorized rentals, and prohibited vehicle use;
• Investigate accidents, claims, damages, chargebacks, disputes, or complaints;
• Provide roadside assistance and customer service;
• Communicate about reservations, rentals, payments, recalls, safety matters, tolls, claims, collections, and customer service;
• Maintain business, accounting, tax, insurance, and legal records;
• Improve our website, reservation systems, fleet, rental locations, and services;
• Protect the security, property, and legal rights of Stride, its customers, employees, service providers, and others; and
• Comply with applicable laws, court orders, subpoenas, regulatory requirements, and lawful government requests.

4. Operational Communications and Messaging Choices

We use contact details to respond to requested inquiries and quotes, coordinate reservations, provide pick-up and return instructions, and assist with rental service matters. We do not use this program for marketing or promotional messages.

SMS requires your specific affirmative consent before messages are sent. Consent is optional, is not a condition of purchase and may be withdrawn. A phone call, a phone number, or acceptance of general rental terms does not by itself authorize SMS. SMS consent and WhatsApp consent are separate; agreeing to one does not authorize the other.

For an SMS service you have opted into, message frequency varies with your inquiry or rental. Message and data rates may apply. Reply STOP to opt out or HELP for help. After STOP, no further SMS will be sent except an opt-out confirmation unless you provide fresh consent. You may still contact our team by phone or email.

The website checkbox is an optional preference included in an email draft. This page does not submit, store or verify consent and does not activate a subscription. A consent preference must not be treated as a stored opt-in record merely because it was selected in the browser.

5. How We Disclose Information

We may disclose information when reasonably necessary to:

• Payment processors, banks, and financial institutions;
• Reservation and rental-platform providers;
• Fleet-management, GPS, telematics, toll, maintenance, and roadside-assistance providers;
• Insurance companies and claims administrators;
• Vehicle owners, lessors, lenders, manufacturers, dealers, and repair facilities;
• Online travel agencies, travel agents, brokers, affiliates, and booking partners;
• Attorneys, accountants, auditors, consultants, and collection agencies;
• Credit-card networks, card issuers, and fraud-prevention providers;
• Toll authorities, parking authorities, governmental agencies, courts, and law enforcement;
• Persons or organizations involved in an accident, claim, dispute, chargeback, or legal proceeding; and
• A purchaser, successor, lender, or other party involved in a merger, financing, restructuring, or sale of all or part of our business.

Service providers may use information only as reasonably necessary to provide their services, comply with applicable law, or perform their contractual obligations.
Stride does not sell personal information for monetary consideration. Mobile information and SMS consent are subject to the stricter limits in Section 16; the general disclosure provisions do not authorize sharing SMS consent for marketing or transferring consent with a business sale.

6. Cookies, Browser Controls and External Services

This static website does not add application cookies, local storage, analytics or advertising trackers. Your browser, email application and any external service you choose to open, such as a map, operate under their own settings and policies. Hosting access or security features may process technical information as described in Section 1.G.

You can manage cookies and privacy preferences in your browser. This application does not implement a separate Do Not Track signal handler; it does not include application tracking scripts. We will revise this notice before introducing materially different data collection.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Complete and administer a reservation or rental;
• Process delayed charges, tolls, citations, damages, claims, refunds, or chargebacks;
• Maintain tax, accounting, insurance, legal, and business records;
• Resolve disputes and enforce agreements;
• Prevent fraud and protect vehicle security; and
• Comply with applicable legal and regulatory requirements.

Retention periods vary with the information, service, legal obligations and any open claim or dispute; this notice does not promise a fixed retention period. When information is no longer needed and deletion is permitted, it should be deleted or anonymized. Records that must be retained for a legitimate legal or operational reason should be restricted to that purpose. The website itself does not maintain a form-submission or consent database.

8. Information Security

Personal information should be protected with administrative, technical and physical safeguards appropriate to the service and information involved. This website does not request payment-card details or identification uploads.
However, no website, internet transmission, storage system, or security measure can be guaranteed to be completely secure.
Customers should not send payment-card information, driver’s license images, passwords, or other sensitive information through unsecured communication channels.

9. Privacy Choices and Requests

Depending on the customer’s place of residence and applicable law, the customer may have the right to request:

• Confirmation of whether Stride processes the customer’s personal information;
• Access to certain personal information;
• Correction of inaccurate information;
• Deletion of certain information;
• A copy of certain information;
• Information regarding the categories of information collected or disclosed; and
• Other privacy rights provided under applicable law.

Privacy rights may be subject to legal exceptions.
Stride may retain information necessary to:

• Complete or administer a rental;
• Process authorized payments;
• Defend claims or chargebacks;
• Prevent fraud;
• Maintain legally required records;
• Enforce a Rental Agreement; or
• Comply with applicable law.

Stride may need to verify the identity of the person submitting a privacy request before completing the request.
Privacy requests may be submitted using the contact information listed in Section 15. Where applicable law provides these rights, you may also request non-discriminatory treatment, details about recipients, limits on sensitive-data processing, or an appeal of a denied request. You may act through an authorized agent, subject to verification of identity and authority. We use verification information for the request and respond under the requirements and exceptions of applicable law. If a request is denied, you may ask us for the reason and, where available, an appeal or information about contacting the relevant supervisory authority. Withdrawing consent does not undo earlier lawful processing; it does stop further SMS under that consent.

10. Payment Information

Payment-card transactions may be processed through third-party payment processors. These processors may collect and process payment information under their own privacy and security policies.
Stride may use payment information to:

• Authorize security deposits and holds;
• Collect reservation and rental charges;
• Issue approved refunds; and
• Process authorized charges arising during or after the rental.

Post-rental charges may include tolls, fuel, electric-vehicle charging, damages, cleaning, smoking, citations, additional rental time, late returns, and other amounts permitted under the Rental Agreement.

11. Third-Party Websites and Booking Platforms

Our website may contain links to third-party websites, maps, social-media services, travel agencies, payment processors, reservation systems, or booking platforms.
Stride does not control and is not responsible for the privacy or security practices of third-party websites or services.
Customers should review the privacy policies of any third-party website or service they use.

12. Children and Minors

Our website and online reservation services are not directed to children or minors.
Only individuals who are at least 21 years old and who meet Stride’s rental eligibility requirements may submit a vehicle reservation, provide payment information, or enter into a Rental Agreement.
Persons under 21 years of age may not make a reservation in their own name or act as the Renter or an Authorized Driver.
We do not knowingly collect personal information online directly from children under 13 years of age.
If we learn that personal information has been collected directly from a child under 13 without legally required parental consent, we will take reasonable steps to delete the information, subject to applicable legal obligations.
A parent or legal guardian who meets all rental eligibility requirements may make a reservation in their own name. The parent or legal guardian will be the responsible Renter, and a minor may not operate the Vehicle.

13. Business Transfers

If Stride or One Switch Rent-A-Car Houston LLC is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law. This general provision does not authorize the sale, rental or transfer of SMS consent; the limits in Section 16 apply.

14. Changes to This Privacy Policy

Stride may update this Privacy Policy periodically.
The current version will be posted on our website with a revised effective date.
Material changes will apply prospectively unless applicable law permits or requires otherwise.

15. Contact Information

Questions, concerns, or privacy requests may be directed to:
Stride Rental Car IAH / One Switch Rent-A-Car Houston LLC
3200 Greens Rd
Houston, TX 77032
Email: info@rentcar.rent
Phone: +1 (281) 751-6667

16. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their own use, marketing or promotions. Access is limited to service providers acting on our behalf solely as necessary to operate and deliver the messaging service. We do not buy, sell, rent or transfer SMS consent.

SMS consent is limited to the informational subjects you agreed to receive: requested inquiry and quote responses, reservation coordination, pick-up and return instructions, and customer support. It does not authorize promotions or a different messaging channel. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. For assistance, call +1 (281) 751-6667 or email info@rentcar.rent. See our SMS Terms & Conditions.